RETURNS
Every pair of shoes we make is built to last. If for any reason your order is not right, we are here to help. Items may be returned for an exchange or refund within 10 business days of delivery, provided they meet the conditions below.
How to Initiate a Return
Contact us at enquiries@andrewmcdonald.com.au with your order number and the reason for your return — exchange or refund. We will issue a Return Authorisation Number (RAN) and provide detailed instructions by email. Returns sent without a RAN will not be accepted.
Please include a copy of your invoice inside the parcel and follow the return instructions carefully. Items must be shipped using the carrier specified in our return email.
Request a ReturnConditions of Return
To be accepted, all returned items must meet the following conditions.
- Condition Items must be unworn, unaltered, and in their original condition. Soles must show no signs of use.
- Tags The return tag must remain attached to the item.
- Packaging All original packaging must be included — box, dust bag, covers, and any accessories received with the order.
- Origin Returns must be shipped from the same country and address to which the item was originally delivered.
- Carrier Items must be returned using the carrier specified in our return instructions. We reserve the right to decline parcels tendered to a different carrier.
- Defective or Incorrect Items If your item is defective or was sent in error, please follow the same return procedure and attach detailed photographs. In these cases, all shipping costs and duties are at our expense.
Exchange
We offer exchanges for the same model in a different size or colour, subject to availability. Exchanges with a different style or model will not be accepted. The exchanged item may itself be returned following the same procedure.
Refund
Refunds are processed upon receipt and inspection of the returned item. We issue a credit note on the day the parcel is received, once the quality check is complete.
- Credit Card Refunds will appear on your next bank statement. Processing time varies by issuing bank — typically up to 20 business days.
- Bank Transfer Refunds are completed within 48 working hours of receiving your bank details, to the original account.
- Currency Refunds are issued in the currency of the original order. Exchange rate variations are not refunded.
Free returns on all orders over $900 shipped within Australia.
Return Shipping Costs
Return shipping costs depend on the discount level of the item purchased.
- Full price & up to 20% off Return shipping is at our expense.
- Discounted 20% or more Return shipping is at the customer's expense.
- Duties & taxes Any import duties and taxes are always at the customer's expense, regardless of discount level.
Return Shipping Rates (AUD)
- New Zealand $55
- Europe / Asia / North America $65
- Rest of world $75
Return address — Shop 121, Level 2, The Strand Arcade, 412 George St, Sydney NSW 2000, Australia
