SHIPPING

  • INTERNATIONAL SHIPPING 
    • All goods purchased on the A.McDonald website are shipped free worldwide.
    • Goods are shipped from our workshop in The Strand Arcade Sydney, Australia.
    • Shipments to territories outside Australia are shipped with   DHL eCommerce express this is a fully trackable service.
    • Delivery times for this service:
    • New Zealand 3-4 working days. 
    • Asia Pacific / Western Europe / USA / Middle east  5-12 working days.
    • Rest of the world 7-12working days.
    • On dispatch, all shipments are emailed a tracking number with a link to tracking advice.
    • Shipments outside of Australia can be subject to import duties, local taxes and customs fees.
    • Payments of the above local taxes and customs charges are the sole responsibility of the customer.
    • As per laws regulating international commerce and trade, all shipments are accompanied with an official invoice with the declared values of each item in    Australian dollars.
  •  
    • DOMESTIC SHIPPING 
    • Items shipped within Australia are sent with   AUSPOST PARCEL POST this is a trackable, 2–4 day Australia wide service.
    • All items can be tracked on the Auspost website:    http://auspost.com.au/parcels-mail/track.html#/track
    • We do not deliver to PO boxes.
    • All Shipments calculated inclusive of 10% GST.
    • The prices of the products published on the web site Andrew McDonald Shoemakers reflect the actual retail price of the goods which are inclusive of 10% GST.

RETURNS

  • Customers must contact   enquiries@andrewmcdonald.com.au with a written request to return the item(s) within   10 days from the date of delivery. The written request must include the item invoice number the item name and size to be returned and the number of item(s) to be returned along with a description detailing the nature of the return.

    • A confirmation email with return authorization number: Once the written request is received, Andrew McDonald Shoemakers will send an email written confirmation to the Client including the return authorization number.
    • Original condition: The returned item(s) must be in the same condition in which it was originally sent and packaged in an orderly fashion.
    • The return of the unused item(s) must reach Andrew McDonald Shoemakers within 10 days of the written confirmation from   enquiries@andrewmcdonald.com.au
    • Return shipment fees:   THE CUSTOMER IS RESPONSIBLE FOR SHIPMENT COST OF RETURNED ITEM AND ANY EVENTUAL IMPORT FEES IF ANY. 
    • Defective merchandise: In the case of defective merchandise, or an error in the order on the part of Andrew McDonald Shoemakers, Clients must follow the instructions above. Andrew McDonald Shoemakers reserves the right to request photographic support for returns regarding defective merchandise before authorising the return and the eventual charges for the shipment and import fees.

    A McDonald Shoemakers will ship Clients the returned corrected goods FREE OF CHARGE or will refund the incurred expenses. Andrew McDonald Shoemakers reserves the right to refuse unauthorised returns.

    A McDonald Shoemakers will NOT accept any items that have been worn or altered for any reason.

    A McDonald Shoemakers reserves the right to INSPECT returned merchandise and assess re-stocking fees depending on the state of the returned merchandise.

    All authorised returned merchandise is subject to-entry inspection which is at the sole discretion of A McDonald Shoemakers and must meet all the requirements listed under the Return Policy. A McDonald Shoemakers reserves the right to assess re-stocking fees depending on the state of the returned merchandise.

    If the authorised returned item(s) pass re-entry inspection, the Client will receive a confirmation of the return from   enquiries@andrewmcdonald.com.au

    If the customer requests an exchange for the same value of original purchase item will be resent to the Client free of charge.

    Refunds will be issued on receipt of returned items to our workshop in Sydney. once received the refund amount will appear on the Client’s Credit Card statement within two billing cycles. The billing cycles may differ from Credit Card to Credit Card.

    A McDonald Shoemakers reserves the right to refuse unauthorised returns.

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SIZING

This sizing chart is designed as a comparison to commonly used sizing systems . The systems differ in what they measure , what unit of measure they use and where the size 0 is positioned . The english system for mens shoes that i use is based on the length of the last measured in barleycorn 1/3inch . If you are uncertain of your size and how it translates to my sizing system please email and we will endeavour to assess your size .

WOMENS SIZING CHART

English 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5
European 35 36 37 37.5 38 38.5 39 39.5 40.5 41 42 42.5
Australian 5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11
U.S 5 6 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5
Japanese 22 22.5 23.5 23 23.5 24 25 25.5 26 26.5 27 27.5

MENS SIZING CHART

English Australia 4 4.5 5.5 6 6.5 7 8 8.5 9 10 10.5 11 12 12.5 13
U.S 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13
European 38 38.5 39.5 40 40.5 41 42 42.5 43 44 44.5 45 46 46.5 47
Japanese 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29 29.5 30 30.5 31
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