SHIPPING

Free Australia wide shipping on all full price orders over $200.

All items are shipped from our store/workshop in Sydney, Australia.

Free returns on all full price items shipped within Australia.

SHIPPING METHODS

Domestic Australia

• Items shipped within Australia are sent with Auspost. This is a fully trackable  2–7 day delivery Australia wide service.

• On dispatch, we will email you a tracking number with a link to tracking advice.

• All items can be tracked through your emailed tracking link or on the auspost website.

• All Shipments calculated inclusive of 10% GST.

• The prices of the products published on the website A.McDonald Shoemakers reflect the actual retail price of the goods which are inclusive of 10% GST.

• Free Australia wide shipping on all full price orders over $200

• INTERNATIONAL SHIPPING

A.McDonald Shoemaker delivers parcels outside Australia with Auspost EMS express.This is a  3-7 delivery day service. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.

  SHIPPING RATES

• Shipping rates are calculated at checkout for each geographic region as listed below.
  Please note that if for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer.
  This amount will be deducted from the total amount of the order to be refunded.   

• All rates listed below are calculated in AUD$ . These rates are indicative only, based on 1 x pair of shoes 1.6kg, and may vary at checkout depending on weight of your purchased item.

1. NEW ZEALAND $48.00
2.  EUROPE $80.00 

3. ASIA $55.00

4. SWITZERLAND $95.00
5.   NORTH AMERICA $80.00
6.  REST OF THE WORLD $95.00

• Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.

• SHIPMENT TRACKING

  When the order is despatched customers will receive an email providing the tracking number and website link to the shipper delivering your order.

• SHIPMENT INSURANCE

  We insure each shipment from theft and accidental damages at no extra costs for customers.
  Once the parcel reaches the final destination, merchandise is no longer covered by such insurance.

Available items

• Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement.
  The amount of the transactions made by credit cards will be settled only when processing the order.
  If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.
  Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

  Pre-order items

  We will process orders with pre-order items after the merchandise is delivered and available in stock.
  Orders made by credit card will be invoiced the day after the order’s placement, or the next working day, although the merchandise will be later shipped.
  On regards of orders to be paid by bank transfer, payment is due within 48 working hours from the order’s placement.
  Delivery deadlines shown online reflect the delivery windows provided and confirmed by the suppliers.
  A.McDonald shoemaker cannot be accountable for any delays, cancellations or variations made on pre-order items during the production stage.
  In case the merchandise in pre-order fails in delivery, we will promptly inform and refund customers.

  Regarding order with available items and pre-order items, shipment will happen in 2 different phases:

  -        Available merchandise will be shipped within 2 weeks from the order’s placement

  -        Pre-order items will be shipped right after items are available in stock.

  Please note that is highly forbidden to declare lower amounts than the amount originally paid on the invoice; also it is forbidden to declare items as gifts. For these reasons, will deny such requests.

  DELIVERY TIME

  A.McDonald shoemakers processes orders in Australia, Sydney from Monday through Friday. Orders are processed the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday.
  A.McDonald shoemaker ships all over the world with auspost EMS express  A.McDonald shoemaker cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to our control.
  Delivery for shipments addressed to Australia takes 1-5 working days.
  Delivery for shipments addressed to European Union and USA  takes 3-5 working days.
  Delivery for shipments addressed to the rest of the world takes 3-6 working days.

  Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself. 

• DELIVERY

  At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.
  A.McDonald shoemakers carefully seals parcels with adhesive tape on a box with the A.McDonald logo.
  In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorised inspections, the parcel will be closed with a guarantee seal by the specific body.
  If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact  the e-mail :enquiries@andrewmcdonald.com.au
  If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently we will not accept any related claim.

  FAILED DELIVERY

  By placing an order, customers establish a commercial relationship with A.McDonald shoemaker and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender A.McDonald shoemaker at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

    

• RETURNS AND REFUNDS

  For any reason, customer can return the order, entirely or partially. Items can be returned for a size/colour exchange or for refund within 10 working days from delivery of the parcel. Items must be returned in the same original conditions, neatly packed and with the return tag still attached.

  If customers wish to return an item, they are to contact the Customer Service by email :enquiries@andrewmcdonald.com.au and request a return authorisation number (RAN). The written request will have to include the order number and the reason for return: refund or size/colour exchange.

  After submitting such request the customer will receive an email containing the return authorisation number (RAN) and the detailed instructions to be followed in order to complete the return. Customer is to the item(s) and the copy of the invoice which is to be put in the box. Customer is kindly invited to accurately follow the return instructions.

   

  Customer can choose between the following options of compensation:

          -  Colour/size exchange:

  Items can be exchanged for the same model in a different size or colour, if available. Exchange with different items will not be accepted. The new exchanged item can be returned following the same procedure.

          -  Refund

  In case customer requests the refund of the item(s) returned, credit note will be issued the same day the parcel is returned to our warehouse, and only after the quality check on the item(s).

  For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card, this time generally takes up to 20 working days.

  Refund of orders made by bank transfer will be completed on the original bank account within 48 working hours from the delivery of the returned parcel, and only after receiving the bank details from customers.

  Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.

   

  TERMS AND CONDITIONS OF RETURN

  Customer is kindly invited to carefully follow our policy below.

  Item(s) can be returned only for the following reasons: refund and colour/size exchange.

  Item(s) must be returned in its(their) original conditions, neatly packed and with the return tag still attached.

  The returned item(s) should have not been worn, washed or altered. The shoes’ soles must be returned in perfect conditions and should not show any use signs.

  Item(s) must be returned with its wrapping and other accessories (dust bag and covers, etc.) received in the box.

  In case of defective item, or incorrect item following a mistake attributed to A.mcDonald shoemaker customer is kindly asked to follow the same return instructions. Also, customer is asked to attach detailed pictures proving the defect or the mistake. In these cases, shipping costs and duty and tax fees will be at the expense of A.McDonald Shoemaker.

  Shipping costs vary on the items to be returned. For items purchased at full price or below 20% off, shipping costs are at the expense of A.McDonald shoemaker. For items discounted at or above 20%, shipping fees are charged to customer. Any duty and tax related to the import of the box are always at the customer’s expense.

  Returns authorised by A.McDonald shoemaker must be shipped from the same shipping country/address item was sent to.

• Authorised international returns are to be shipped back to A.McDonald in Sydney Australia.